‘It is stressful and challenging, but hard work makes it all worthwhile if we have happy guests’ – The Marina life

IMG_1175 Life at the Marina is fun yet busy, exciting but rewarding – all our team members strongly agree. We took some time today to briefly talk with one of them, to find out more about tasks and work responsibilities they have on a daily basis.
Lidija Matić, ACI Marina front office agent, has been with us for the past 7 years and since 2005 obtains a position of Front Office agent in A category Marina.
Throughout the years, Lidija has been in charge of providing information to guests, assisting them with bookings and different activities, handling payments and currency exchange services, providing feedback and input from guests. Her job requires strong commitment and dedication as well as attention to details and a strong sense of responsibility.
‘It is all about our guests’ satisfaction – their happiness is our ultimate goal and everyone working at the front desk gives more than 100% to provide the most reliable and accurate information, as well as to do our best to see a pleased guest. It’s not always easy – there are good times and there are bad times, but a guest’s smile makes it all meaningful’ Lidija mentions, as we laugh and share stories over a cup of coffee. She continues – ‘At the beginning, it wasn’t easy – I didn’t know much about sailing, ships or nautical things in general, but from the start I fell in love with it. I guess it’s all about passion, when you do what you love, you give your best, plus it is all about our guests who come from all over the world – Italy, Germany, Great Britain and of course, local clients who have become my friends over the years’
‘Once you fall in love with the sea, there’s no way to stop it’ she concludes, and we couldn’t agree more.

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About acimarinadubrovnik

A full service marina featuring 425 berths and 140 boat places on land. All berths have water and power supply. The facilities include: fornt desk, exchange office, aperitive-bar, restaurant, tennis courts, swimming pool with breathtaking view overlooking the bay, toilets and showers, laundry service, supermarket , nautical gear store, repair shop, 60 t travel lift, parking lot, gas station..
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2 Responses to ‘It is stressful and challenging, but hard work makes it all worthwhile if we have happy guests’ – The Marina life

  1. Dubrovniklady says:

    A person does not choose to love the sea, the sea chooses.

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